Registrations and Licensing Assistant

New Zealand Thoroughbred Racing (NZTR) is the governing body of the thoroughbred racing industry in New Zealand. Our purpose is simple: to do what is best for New Zealand thoroughbred racing — today and for the future.

About the Role

We are seeking a detail-oriented and customer-focused Registrations and Licensing Assistant to join our team based in Cambridge Waikato. This role provides administrative and customer service support across NZTR’s registrations and licensing functions, with a primary focus on registrations (approx. 70%) and support to licensing as needed (approx. 30%). The balance may flex depending on seasonal demands and business needs.

You’ll be responsible for accurate data entry, record maintenance, responding to customer enquiries, and following procedures to ensure records and applications are processed efficiently and in line with NZTR requirements.

Key Responsibilities

• Process horse registration-related tasks accurately and in accordance with NZTR processes and the Rules of Racing.
• Assist with ownership, lease, naming, colour renewal, and other registration-related applications.
• Maintain accurate records in NZTR systems.
• Provide support with Stud Book and Import/Export tasks.
• Assist with licensing applications, renewals, and changes throughout the season.
• Respond to phone, email, and occasional in-person enquiries in a professional, friendly, and timely manner.
• Support compliance with relevant rules, regulations, and internal requirements.
• Work collaboratively with the Registrations, Licensing, and Stud Book team.
• Contribute to continuous improvement and uphold NZTR’s Health and Safety requirements.

About You

You’re someone who thrives in a process-driven environment and takes pride in getting the details right. You enjoy helping others—whether it’s answering a question over the phone, guiding someone through a form, or supporting your teammates when things get busy. You’re comfortable juggling multiple tasks, can stay calm under pressure, and know when to ask for help or escalate an issue.

You’re approachable, professional, and always ready to project a positive image of NZTR. You’re eager to learn, open to feedback, and excited to develop your knowledge of the racing industry. Most importantly, you’re a reliable team player who values accuracy, confidentiality, and great service.

If you’re looking for a role where your organisational skills and customer focus will make a real difference—and you want to be part of a supportive, passionate team—then we’d love to hear from you

What You’ll Bring

• Previous administration, customer service, reception, call centre, data entry, or process-based experience (racing industry experience is a bonus, but not required).
• Strong attention to detail and high accuracy in data entry.
• Confidence communicating by phone and email.
• Ability to follow procedures carefully and consistently.
• Clear, concise, and professional written and verbal communication skills.
• Ability to prioritise tasks, manage time, and meet deadlines in a busy environment.
• Willingness to learn and develop knowledge of the racing industry.
• Intermediate Microsoft Office skills and a readiness to learn NZTR systems.

About the Team

You'll be part of a friendly and supportive team that genuinely enjoys working together. We are passionate about delivering excellent service to our industry participants and take pride in helping people navigate the registrations and licensing process. This role offers plenty of interaction with owners, trainers, breeders, and other industry stakeholders, making it ideal for someone who enjoys building relationships and helping others. While the work can be fast-paced and highly process-driven, you'll be surrounded by knowledgeable teammates who are always willing to lend a hand. We work hard, support each other, and share a common goal of delivering great outcomes for the industry.

Ready to join NZTR and make a difference in New Zealand’s thoroughbred racing industry? Send your Cover Letter and CV to [email protected]